Digital Transformation Office

Why outsourcing a Digital Transformation Office (DTO)?

● Digital Business Transformation requires a multi-disciplinary approach by nature: processes, people, organization, data and technologies

● Transformation is a continuous challenge, rather than a single project.

● Most companies don’t have an internal organization, disciplines and methodology to promote, design and support the deployment of the transformation

Why gA for outsourcing Digital Transformation Office service?

● Digital Transformation Office service was conceived to support transformation programs/ projects and a continuous portfolio of major and minor transformation initiatives

gA’s DTO combines multiple transformation disciplines in an integrated organization, framework and methodology including:

● Process Performance Management: process innovation and continuous improvements

● Organizational Change Management: organization alignment, communication, training, stakeholder management, Change Agent programs, knowledge management

● Technology Architecture: Application, Middleware and Platforms Models – Integration


● PMO (Agile + Program Management Office for complex transformation programs)

● Customer experience journey design

● Enterprise Architects: the bridge within business and cross areas, project teams and IT

● Value management: from planned to achieved business results

● DTO may be partially or totally outsourced and interacts with internal areas as:

  • Process Management Office
  • Human Capital
  • IT 
  • Internal Audit
  • Security & Compliance
  • Finance

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